AI incident drafting
During an incident, wording is hard under pressure. Pulse can draft incident text for you — a clear title and an update you can edit and post in seconds.
What it does
- Suggests a concise, customer-friendly title.
- Drafts an update appropriate to the current state (investigating, identified, etc.).
- Keeps the tone calm and non-technical, which is what status-page readers want.
Using it
- Start a new incident (or open an existing one).
- Choose the AI draft option and give it a short prompt or the affected components.
- Review the suggestion, edit anything you like, and post.
You stay in control — nothing is published until you approve it.
Note
AI drafting assists your wording; it doesn't decide severity or resolve incidents. Always sanity-check the draft against what's actually happening before posting.
Important
AI drafting depends on the AI capability being enabled for your deployment. If the option isn't available, your administrator may need to enable the AI binding for the app.